Help & Support
Common questions, and how to get better minutes.
Frequently asked
What files can I upload?Audio (mp3, m4a, wav, aac, flac, ogg, opus, wma), video (mp4, mov, webm, mkv, avi) on the Pro plan, and transcripts as .txt, .md, .docx, .srt or .vtt. You can also paste a transcript directly.
How long does it take?Roughly a minute of processing for every ten minutes of audio, depending on load. Pasted transcripts skip transcription entirely and are much faster.
Are my recordings stored?No. The uploaded file is deleted as soon as processing finishes. Generated minutes live in temporary storage for one hour so you can download them, then expire.
Can I change the structure of the minutes?Yes. The template on the upload screen is editable Markdown. Add, remove or rename sections and the generated minutes will follow your structure.
Which languages are supported?Over ninety, grouped in the dropdown on the upload screen — including Malay, Indonesian, Thai, Vietnamese, Filipino, Chinese, Japanese, Korean, Arabic, Hindi and most European languages. The whole document is written in the language you pick, not just translated headings.
Why was my upload rejected?Usually the recording is longer than your plan allows, the file is larger than the size limit, or it is a video and you are not on Pro. The error message will say which.
Where do I find my recording?
Minutiq works on a file you already have, so the first step is getting it out of wherever the meeting happened.
ZoomLocal recordings land in Documents/Zoom on your computer, in a folder named for the meeting — look for the .m4a. Cloud recordings are under zoom.us → Recordings, where each has a Download button. Upload the audio file rather than the video: it is far smaller and transcribes identically.
Microsoft TeamsThe recording is saved to OneDrive for the organiser, or to the channel's SharePoint files for a channel meeting. Open the meeting chat, click the recording, then Download. You will get an .mp4 — upload it as-is on Pro, or extract the audio first on a free plan.
Google MeetRecordings go to the organiser's Google Drive, in a Meet Recordings folder, and a link is emailed once processing finishes. Download from Drive rather than sharing the link — the app needs the file itself.
An in-person meetingUse the voice recorder your phone already has. On iPhone that is Voice Memos: record, then Share → Save to Files, and upload the .m4a. On Android use Recorder or Voice Recorder and share the .m4a or .mp3. Put the phone near whoever is speaking, not in the middle of the table.
A phone callCall recording is restricted on most phones and in many countries. Where it is allowed and you have everyone's consent, the file is usually in the phone app's own recordings folder. Check your local law first — that obligation is yours.
You already have a transcriptSkip the recording entirely. Paste it on the upload screen, or upload a .txt, .md, .docx, .srt or .vtt. This is faster, cheaper and more accurate than transcribing again — subtitle files exported from Zoom or Teams work well.
Tips for better results
- Record in a quiet room; background noise costs accuracy more than microphone quality.
- Ask people to say their name before speaking so attributions land correctly.
- Keep the template sections short and specific for sharper minutes.
- If you already have a transcript, paste it: it is faster and more accurate than re-recording.
Still stuck?
If a meeting fails to process, note the time it happened and the file type you used — that is usually enough to pinpoint the cause.